Our privacy notice

This is what we do with your personal information when you join us as a client:

What information we collect, use, and why

We collect or use the following personal information for the operation of client accounts:

• Names and contact details

• Addresses

• Purchase or service history

• Information used for security purposes

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for the operation of client accounts are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are that we keep email addresses of people who are interested in our services in order to share details of products and services that may be of interest to them.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out below.

Where we get personal information from

• We get our information directly from you, as our client

How long we keep information

Upon completion of our work for you, or our professional relationship we will archive information used for security purposes (including all passwords we hold for you and all documents we have worked on for you) for 12 months. After this, they are deleted.

We retain your names and contact details, address and purchase or service history for our records. If this is not ok with you, please let us know and we will delete this.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided below.

Questions

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: eve@clear-day.co.uk

Phone: 07973 389445

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF. Helpline number: 0303 123 111. https://www.ico.org.uk/